{"xsrfToken":"dc44162e0f4cc34cedcd26ad13323176d9ee1f20_lout","branding":{"id":"2","key":"help","name":"MANA Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2ed78770-492b-4ddc-8000-e53b2cbb73b6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlZDc4NzcwLTQ5MmItNGRkYy04MDAwLWU1M2IyY2JiNzNiNiI6WyJyZWFkIl19LCJleHAiOjE3NTA0NTk5MDMsIm5iZiI6MTc1MDQ1OTMwM30.BNNJOoe4wuzbnBtr3SN0ANDe6Ta408usRF7R_7MXt6c&client=a500ca03-8a79-4c44-82b1-8722768556e2&mode=fit","logoId":"2ed78770-492b-4ddc-8000-e53b2cbb73b6","isLogoAvailable":true,"helpCenterTitle":"Welcome to Mana | Helpdesk","sharedPortalName":"MANA | Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"en-US","portalThemeColor":"#0281ff","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c1cf432e-7a81-48e7-bec4-e77fcfe4b90f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxY2Y0MzJlLTdhODEtNDhlNy1iZWM0LWU3N2ZjZmU0YjkwZiI6WyJyZWFkIl19LCJleHAiOjE3NTA0NTk5MDMsIm5iZiI6MTc1MDQ1OTMwM30.AqoFIt4Vl2u46DPoo6eKivCYFVEWzkXTwn1I4FSumrE&client=a500ca03-8a79-4c44-82b1-8722768556e2&height=300&mode=fit","bannerMediaApiFileId":"c1cf432e-7a81-48e7-bec4-e77fcfe4b90f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"help","projectId":10031,"serviceDeskId":2,"name":"MANA Help Desk","description":"<p>\uD83D\uDCC6 IT support operating hours<br> All weekdays from 9:00 to 17:00.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"28","name":"Access","descriptionHtml":"","callToAction":"Access","introHtml":"<p>Access to Jira, Shopify, TeamGantt, B2B, ...</p>","icon":10554,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[9],"key":""},{"id":"26","name":"Change Time Off","descriptionHtml":"","callToAction":"Change Time Off","introHtml":"<p>If you need to cancel or reschedule an absence.</p>","icon":10636,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[9],"key":""},{"id":"27","name":"Devices","descriptionHtml":"<p><span class=\"error\">[link to Confluence troubleshooting]</span></p>","callToAction":"Devices","introHtml":"<p>Problem with computer/phone, program, installation, settings, but also mouse, keyboard, etc.</p>","icon":10544,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[9],"key":""},{"id":"42","name":"Issue on Web","descriptionHtml":"","callToAction":"Issue on Web","introHtml":"<p>With this one, you can magically repair the web (in a while\uD83D\uDC40)</p>","icon":10631,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[16],"key":""},{"id":"43","name":"Office","descriptionHtml":"","callToAction":"Office","introHtml":"<p>Problems associated with will (Nuki, cabling, etc.</p>","icon":10637,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[9],"key":""},{"id":"39","name":"Order for Mana","descriptionHtml":"","callToAction":"Order for Mana","introHtml":"","icon":10624,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[15],"key":""},{"id":"31","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10552,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[9],"key":""},{"id":"38","name":"Take Time off here","descriptionHtml":"","callToAction":"Take Time off here","introHtml":"<p>Ask for holiday or doctor visit.</p>","icon":10574,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[14],"key":""},{"id":"41","name":"Web Improvement","descriptionHtml":"","callToAction":"Web Improvement","introHtml":"<p>Help Us improve web with your suggestions.</p>","icon":10631,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[16],"key":""},{"id":"35","name":"Access","descriptionHtml":"","callToAction":"Access","introHtml":"<p>Request for access to the Jira project</p>","icon":10554,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"29","name":"Confluence","descriptionHtml":"","callToAction":"Confluence","introHtml":"<p>Problem with Confluence or documents.</p>","icon":10537,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"30","name":"G Suite","descriptionHtml":"","callToAction":"G Suite","introHtml":"<p>Problem with Google, e-mail, disk, excel.</p>","icon":10538,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"32","name":"Office","descriptionHtml":"","callToAction":"Office","introHtml":"<p>Problems associated with will (Nuki, cabling, etc.</p>","icon":10637,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"25","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"","icon":10483,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"24","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10481,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"\uD83D\uDD78 Web Development"},{"id":9,"name":"\uD83D\uDCBB Technology"},{"id":15,"name":"\uD83D\uDCE9 Order"},{"id":14,"name":"\uD83D\uDCDD Time Off"}],"orderMapping":{"10":[27],"9":[27,28,26,43,31],"13":[30,29,35,28],"16":[42,41],"15":[39],"14":[38],"7":[25,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA0NjA1MDMsIm5iZiI6MTc1MDQ1OTMwM30.D6iA9GwLNkEuvKhUpn3jtTH8qmeN2mjC-RSi3hubJ2U","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"a500ca03-8a79-4c44-82b1-8722768556e2","tokenDurationInMins":20}},"reqCreate":{"id":38,"projectId":10031,"issueType":{"id":"10166","name":"Time Off"},"form":{"name":"Take Time off here","descriptionHtml":"","callToAction":"Take Time off here","intro":"<p>Ask for holiday or doctor visit.</p>","instructions":"","icon":10574,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Name of Time Off","description":"Name of leave (e.g. \uD83C\uDFD6 Bahamas, \uD83D\uDC68\uD83C\uDFFB⚕️ Doctor's visit, \uD83D\uDE34 Compensatory leave)","descriptionHtml":"<p>Name of leave (e.g. \uD83C\uDFD6 Bahamas, \uD83D\uDC68\uD83C\uDFFB⚕️ Doctor's visit, \uD83D\uDE34 Compensatory leave)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10143","fieldConfigId":"10344","label":"Type","description":"Type","descriptionHtml":"<p>Type</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10342","label":"Dovolená","selected":false,"children":[]},{"value":"10343","label":"Home Office","selected":false,"children":[]},{"value":"10346","label":"Neplacené volno","selected":false,"children":[]},{"value":"10345","label":"Náhradní volno","selected":false,"children":[]},{"value":"10344","label":"Návštěva lékaře","selected":false,"children":[]},{"value":"10379","label":"Ošetřovné člena rodiny","selected":false,"children":[]},{"value":"10363","label":"Placené volno","selected":false,"children":[]},{"value":"10347","label":"Pracovní neschopnost","selected":false,"children":[]},{"value":"10348","label":"Sick Day","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10147","fieldConfigId":"10348","label":"Duration","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10360","label":"Více dnů","selected":false,"children":[]},{"value":"10361","label":"Celý den","selected":true,"children":[]},{"value":"10362","label":"Půl dne","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"userpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","fieldId":"customfield_10161","fieldConfigId":"10366","label":"Your Manager","description":"ℹ️ If you don't see the manager, write his name.","descriptionHtml":"<p>ℹ️ If you don't see the manager, write his name.</p>","required":true,"displayed":true,"presetValues":[],"autoCompleteUrl":"https://heavenlabs.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10161&fieldConfigId=10366&projectId=10031&showAvatar=true&query="},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10014","fieldConfigId":"10114","label":"Start date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10047","fieldConfigId":"10154","label":"End date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Add a file","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/38","calendarParams":{"firstDay":0,"date":"2025-06-21T00:41:43+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d. %m. %Y","dateTimeIfFormat":"%d. %m. %Y. %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA0NjA1MDMsIm5iZiI6MTc1MDQ1OTMwM30.D6iA9GwLNkEuvKhUpn3jtTH8qmeN2mjC-RSi3hubJ2U","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"a500ca03-8a79-4c44-82b1-8722768556e2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}