📆 Provozní doba IT podpory Všechny všední dny od 9:00 do 17:00.
🕸 Vývoj webu
Zlepšení webu
Pomozte nám zlepšit web svými návrhy.
Povinná pole jsou označena hvězdičkou.*
{"xsrfToken":"7e0a24005e7c2aef2ac579940c636f7711197c2e_lout","branding":{"id":"2","key":"help","name":"MANA Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2ed78770-492b-4ddc-8000-e53b2cbb73b6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlZDc4NzcwLTQ5MmItNGRkYy04MDAwLWU1M2IyY2JiNzNiNiI6WyJyZWFkIl19LCJleHAiOjE3NTE2MTUwMDUsIm5iZiI6MTc1MTYxNDQwNX0.Klfckbzj56_7OeVvxcF0yzMuvvqphFJd4_2LJUe6dCY&client=a500ca03-8a79-4c44-82b1-8722768556e2&mode=fit","logoId":"2ed78770-492b-4ddc-8000-e53b2cbb73b6","isLogoAvailable":true,"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"angličtina (UK)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"čeština (Česko)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"cs-CZ","portalThemeColor":"#0281ff","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c1cf432e-7a81-48e7-bec4-e77fcfe4b90f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxY2Y0MzJlLTdhODEtNDhlNy1iZWM0LWU3N2ZjZmU0YjkwZiI6WyJyZWFkIl19LCJleHAiOjE3NTE2MTUwMDUsIm5iZiI6MTc1MTYxNDQwNX0.Mof5I03JjZXvzPHWwxCAgAdg2Tu5hZn7PNqhiy-ms5o&client=a500ca03-8a79-4c44-82b1-8722768556e2&height=300&mode=fit","bannerMediaApiFileId":"c1cf432e-7a81-48e7-bec4-e77fcfe4b90f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"help","projectId":10031,"serviceDeskId":2,"name":"MANA Help Desk","description":"<p>\uD83D\uDCC6 Provozní doba IT podpory<br> Všechny všední dny od 9:00 do 17:00.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"28","name":"Přístupy","descriptionHtml":"","callToAction":"Přístupy","introHtml":"<p>Přístupy do Jira, Shopify, TeamGantt, B2B, ...</p>","icon":10554,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[9],"key":""},{"id":"26","name":"Změna Time Off","descriptionHtml":"","callToAction":"Změna Time Off","introHtml":"<p>Pokud potřebujete zrušit, nebo změnit termín absence.</p>","icon":10636,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[9],"key":""},{"id":"27","name":"Zařízení","descriptionHtml":"<p><span class=\"error\">[odkaz na Confluence troubleshooting]</span></p>","callToAction":"Zařízení","introHtml":"<p>Problém s počítačem/telefonem, programem, instalací, nastavením, ale i myší, klávesnicí apod.</p>","icon":10544,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[9],"key":""},{"id":"42","name":"Chyba na webu","descriptionHtml":"","callToAction":"Chyba na webu","introHtml":"<p>S tímto můžete zázračně opravit web (za chvíli\uD83D\uDC40).</p>","icon":10631,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[16],"key":""},{"id":"43","name":"Kancelář","descriptionHtml":"","callToAction":"Kancelář","introHtml":"<p>Problémy spojené s budovou (Nuki, kabeláž apod.)</p>","icon":10637,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[9],"key":""},{"id":"39","name":"Objednávka pro Manu","descriptionHtml":"","callToAction":"Objednávka pro Manu","introHtml":"","icon":10624,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[15],"key":""},{"id":"31","name":"Ostatní","descriptionHtml":"","callToAction":"Ostatní","introHtml":"","icon":10552,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[9],"key":""},{"id":"38","name":"Vezměte si zde volno","descriptionHtml":"","callToAction":"Vezměte si zde volno","introHtml":"<p>Požádejte o dovolenou nebo návštěvu lékaře.</p>","icon":10574,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[14],"key":""},{"id":"41","name":"Zlepšení webu","descriptionHtml":"","callToAction":"Zlepšení webu","introHtml":"<p>Pomozte nám zlepšit web svými návrhy.</p>","icon":10631,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[16],"key":""},{"id":"35","name":"Přístup","descriptionHtml":"","callToAction":"Přístup","introHtml":"<p>Žádost o přístup do Jira projektu</p>","icon":10554,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"29","name":"Confluence","descriptionHtml":"","callToAction":"Confluence","introHtml":"<p>Problém s Confluence nebo dokumenty.</p>","icon":10537,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"30","name":"G Suite","descriptionHtml":"","callToAction":"G Suite","introHtml":"<p>Problém s Googlem, e-mailem, diskem, excelem.</p>","icon":10538,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"32","name":"Kancelář","descriptionHtml":"","callToAction":"Kancelář","introHtml":"<p>Problémy spojené s budou (Nuki, kabeláž apod.</p>","icon":10637,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"25","name":"Náklady vyšší než 25 000 Kč","descriptionHtml":"","callToAction":"Náklady vyšší než 25 000 Kč","introHtml":"","icon":10483,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"24","name":"Cestovní žádost","descriptionHtml":"","callToAction":"Cestovní žádost","introHtml":"<p>Máte cestovní plány? Zahajte tento proces zde.</p>","icon":10481,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"\uD83D\uDD78 Vývoj webu"},{"id":9,"name":"\uD83D\uDCBB Technologie"},{"id":15,"name":"\uD83D\uDCE9 Objednávka"},{"id":14,"name":"\uD83D\uDCDD Volno"}],"orderMapping":{"10":[27],"9":[27,28,26,43,31],"13":[30,29,35,28],"16":[42,41],"15":[39],"14":[38],"7":[25,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"angličtina (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTU2MDUsIm5iZiI6MTc1MTYxNDQwNX0.3dzOXfTP85C79qLm4I9qszFgJb_CSRptfgs-vlMWJdM","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"a500ca03-8a79-4c44-82b1-8722768556e2","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":10031,"issueType":{"id":"10008","name":"Bug"},"form":{"name":"Zlepšení webu","descriptionHtml":"","callToAction":"Zlepšení webu","intro":"<p>Pomozte nám zlepšit web svými návrhy.</p>","instructions":"","icon":10631,"iconUrl":"https://heavenlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Zaslat potvrzení na e-mail","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Souhrn","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Popis","description":"Vložte prosím podrobný popis","descriptionHtml":"<p>Vložte prosím podrobný popis</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Příloha","description":"Pokud je to možné, přidejte nějaké video nebo obrázky","descriptionHtml":"<p>Pokud je to možné, přidejte nějaké video nebo obrázky</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorita","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Nejvyšší","selected":false,"children":[]},{"value":"2","label":"Vysoká","selected":false,"children":[]},{"value":"3","label":"Střední","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10156","fieldConfigId":"10358","label":"Důvod priority","description":"V případě kritické nebo vysoké priority - zadejte důvod","descriptionHtml":"<p>V případě kritické nebo vysoké priority - zadejte důvod</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/41","calendarParams":{"firstDay":1,"date":"2025-07-04T09:33:25+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d. %m. %Y","dateTimeIfFormat":"%d. %m. %Y. %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTAwY2EwMy04YTc5LTRjNDQtODJiMS04NzIyNzY4NTU2ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTU2MDUsIm5iZiI6MTc1MTYxNDQwNX0.3dzOXfTP85C79qLm4I9qszFgJb_CSRptfgs-vlMWJdM","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"a500ca03-8a79-4c44-82b1-8722768556e2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}